BOOKING POLICY

All online reservations less than 30 days in advance require full prepayment. Reservations starting more than a month after the booking date will require a 30% deposit.  Your remaining balance will be charged at the time of your arrival. 

All phone reservations will be sent an invoice for review along with a link for payment.  We require phone reservations to to follow the same deposit/payment structure as online reservations. 

Our prices for King Rooms are based on double occupancy (traveling with an additional child is fine). Our King rooms can not sleep three adults. Double Queen rooms can sleep 4 adults, with the option to add a roll-away bed for $15/night.  Please understand though, that our rooms are not massive and a fold-out bed is going to make the room more cramped.

CANCELLATION POLICIES
No one likes to cancel plans, but it does happen.  We try to have a system policy that is fairly flexible for the customer, but also is understanding that last-minute cancellations really affect other customers from booking rooms. 

  • Rooms cancelled more than 3 days before your arrival will be given a full refund. Example: if you are meant to check in on Friday, contact us by Tuesday 3pm for a full refund.

  • Rooms canceled less than 72 hours before a reservation are subject to a cancellation fee equal to the first nights stay. Reservations for Friday and Saturday nights and all Summer reservations between Memorial Day and Labor Day are subject to our strict cancellation rule: If we are able to rebook your room, no fee will be applied, and we will refund your stay. For reservations that fall outside the strict cancellation rule (ie, an off-season Sunday-Thursday) if we are not full, we will refund your room entirely. If we are full (which you can check online), then we will refund if we can re-book your room.

  • If you fail to cancel or alter your reservation and do not show up, you will be charged for the first night of your booking, and the remainder of your stay will be cancelled.

  • If you must leave before your scheduled departure date, please understand that your unused room nights will be subject to the cancelation policy above.

  • We really try to be acomodating with our policy. If something crazy happens and you can’t make it, give us a call or email and we will try to figure it out. We have had to adapt this policy as it’s gotten a little ridiculous and feel like some guests are taking advantage of us lienency.

CHECK-IN POLICY

Our normal check in time is 3-10pm.  While this accommodates most of our guests, if you need to arrive before of after that time, please be aware of the following:

  • Our lobby is closed 12-3pm most days to allow for cleaning, errands, etc. We have a very small staff and can't man the lobby 24/7.

  • If you want to check in early, we will try to accommodate you, but it depends on when other guests check out and the order determined by the cleaning staff. We suggest making a note of this on your reservation and calling the morning of your arrival to check the status. If you need to check-in before 3pm and the room is ready, the reservation must be fully paid for and we will arrange to leave your room open with the key inside. Please note that Saturdays and Sundays are generally our hardest days for early check-ins as they are the busiest for cleaning.

  • If you plan to arrive after 10pm, please let us know and we will have your room open with the lights on. Your room must be fully pre-paid in this instance as there will be no-one to process payments after the lobby closes at 10pm.

ROOM CLEANING

For guests staying 2 nights or less there is no daily cleaning service, but we are happy to refresh towels and take out your trash. For guests staying 3 or more nights, please speak with staff when you arrive to organize your room cleanings. 

 

 

ROOM CHARGES AND DAMAGE

When you book online with us, our system keeps your card on file to cover any room charges and damage. A menu with prices is included in all rooms and you will be charged at checkout for whatever you consume. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs.  We will always try to be transparent in our communication about damage to the rooms.  Keep in mind that excessively soiled linens, carpets and furniture will be included as damages. 

 

PET POLICIES

As pet owners, we totally understand the desire to travel with your furry friends. We just ask that you be responsible for your pet and respectful of our property and other guests. In order to do that, here are a few rules: 

  • Due to allergy concerns, we do not allow cats to stay in our rooms

  • Dogs are always welcome (subject to room availability) and a fee of $25 per stay will be added to your invoice after you book. If you are traveling with a pet, please let us know ahead of time so that arrangements can be made.

  • A maximum of TWO dogs are allowed per room.

  • Dogs must be leashed or under control at all times. Any unruly pets that cannot be controlled will be asked to leave. This includes incessant barking, damaging property and aggressive behavior.

  • Like any good owner, we expect guests to clean up after their pet and properly dispose of any waste.

  • Pets are not to be left unattended in the rooms. If you must leave your pets for an extended period of time, we recommend dropping them off down the street at Alpha Dog Care (719-539-5481).

 

PROPERTY RULES

No smoking of any kind inside any of the rooms. If you would like to smoke, you may do so inside the teepee or outside, provided it's not disturbing other guests. 

Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.

The hot tub closes at 10pm. Please leave the tub covered when not in use. Please do not drink alcohol in the hot tub.

 

If you have any further questions, feel free to call or email hello@stayamigo.com