BOOKING POLICY

All online reservations less than 30 days in advance require full prepayment. Reservations starting more than a month after the booking date will require a 30% deposit.  Your remaining balance will be charged within one week before or at the time of your arrival. 

All phone reservations will be sent an invoice for review along with a link for payment.  We require reservations to be paid in full one week before your arrival date.  On some busy holiday weekends with little to no vacancy, we may ask for prepayment to hold the room in order to accommodate other travelers. 

Our prices for King Rooms are based on double occupancy (traveling with additional children is fine). If available, you can rent a roll-away bed for $15/night to allow for one more adult in the King Room, but we ask that you contact us to confirm availability.  Double Queen rooms can sleep 4 adults, with the option to add a roll-away bed for $15/night

CANCELLATION POLICIES
Rooms canceled less than 72 hours (3 days) before a reservation are subject to a cancellation fee equal to the first nights stay.

If we are able to rebook the room, no fee will be applied.

If you fail to cancel your reservation and do not show up, you will be charged for the first night of your booking, and the remainder of your stay will be cancelled.

If you must leave before your scheduled departure date, please notify us 24 hours before check-out and the unused nights will be credited back. If you fail to inform us before the 24 hour mark, a refund will be at our discretion. 

 

ROOM DEPOSITS

When you book online with us, our system keeps your card on file to cover any room charges and damage. A menu with prices is included in all rooms and you will be charged at checkout for whatever you consume. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs.  We will always try to be transparent in our communication about damage to the rooms.  Keep in mind that excessively soiled linens, carpets and furniture will be included as damages. 

 

PET POLICIES

As pet owners, we totally understand the desire to travel with your furry friends. We just ask that you be responsible for your pet and respectful of our property. In order to do that, here are a few rules: 

Due to allergy concerns, we do not allow cats to stay in our rooms

Dogs are ALWAYS welcome (subject to room availability) and a fee of $25/NIGHT is associated with their stay. If you are traveling with a pet, please let us know ahead of time so that arrangements can be made.

A maximum of TWO dogs are allowed per room. 

Dogs must be leashed or under voice control at all times.  Any unruly pets that cannot be controlled will be asked to leave.  This includes incessant barking, damaging property and aggressive behavior.

Like any good owner, we expect guests to clean up after their pet and properly dispose of any waste.

Pets are not to be left unattended in the rooms. If you do leave your pets in the room, they must be crated. If you must leave your pets for an extended period of time, we recommend dropping them off down the street at Alpha Dog Care (719-539-5481). If your pet barks constantly while you are away, we will call you and ask that you come pick up your pet as it's disturbing to your neighbors.  

We ask that you please keep your pets off the bed, as any bedding damaged beyond reasonable cleaning attempts will be subject to a replacement fee.  

 

PROPERTY RULES

No smoking of any kind inside any of the rooms. If you would like to smoke, you may do so inside the teepee or outside, provided it's not disturbing other guests. 

Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.

The hot tub closes at 11pm, but after 10pm we ask that you observe quiet hours. Please leave the tub covered when not in use. 

 

If you have any further questions, feel free to call or email hello@stayamigo.com